Thursday, September 15, 2016

DRM Error - File Does not Exist

One of the most interesting issues faced till today is the below message while during any Export Import or Query activities in the DRM Web Client:

            "File Does not Exist"

So how does it exactly appear. Say I am logged into the DRM Web Client. I need to run a DRM Export which will generate a txt file or write to a database table. When I run the Export it gives this error, but it runs fine in other DRM environments. Note that I do not have any existing file in the destination export directory which might cause this issue. Same thing happens for a DRM Import, when I try to import a version export for example, it gives this error. When I got this import error, it clearly indicates something wrong at the server directory level. Even when creating new Queries this error message appears.

On further investigation, it was found that every activity in the DRM Web Client creates *.tmp files in the directory C:\Windows\Temp. This has a very specific naming convention and over a very long period of time, the application struggles to create tmp files when the directory C:\Windows\Temp is almost filled up. On moving all the *.tmp files from C:\Windows\Temp to a folder in the Desktop, this issue got resolved.

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