Wednesday, September 14, 2016

DRM Internal Server Error

Oracle Data Relationship Management is a highly robust tool by Oracle with a 99.99% of uptime month over month and a largely satisfied user base. However, every few months we are expected to encounter some issues which can be defined as minor hiccups, nothing major. But it's good to have a knowledge base of quickly resolving such issues. Here's the details of one I dread the most and how to fix it.

Issue:
After logging into DRM and selecting the Application, when I click Login, I get the below error message in Internet Explorer 8:
     "The page cannot be displayed because an internal server error has occurred."
Everything looked fine, all services are up, restarting the application from DRM Configuration Console did not help.

Solution:
  1. Follow the below steps as mentioned:
  2. Go to DRM Configuration Console -> Click on Stop Services
  3. Go to Oracle EPM System -> epmsystem1 -> Foundation Services -> Click on Stop EPM System
  4. Go to Oracle EPM System -> epmsystem1 -> Foundation Services -> Click on Start EPM System
  5. Go to Configuration Console -> Click on Start Services
  6. Try to login to DRM as usual, it should work fine
If this did not resolve your issue, there's another possible scenario here.

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